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FAQ
Do you need help with your order or have a question about one of our products?Contact our support team at contact@thecosrxs.store.
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Are COSRX products authentic?
Are COSRX products authentic?
Absolutely. COSRX is the official source of all our products — formulated, produced, and distributed directly by our team. We never work with unauthorized resellers, so you can shop confidently knowing every product is 100% genuine.
Are COSRX products suitable for sensitive skin?
Are COSRX products suitable for sensitive skin?
Yes! Our formulas are dermatologist-tested and made with gentle, skin-loving ingredients that prioritize your skin’s health barrier. COSRX was created for all skin types — even the most sensitive.
Are your products cruelty-free?
Are your products cruelty-free?
Always. COSRX is proudly cruelty-free and does not test on animals at any stage of product development.
What if a product doesn’t work for me?
What if a product doesn’t work for me?
No worries — every purchase comes with our 30-Day Confidence Guarantee. If you’re not satisfied, simply contact us within 30 days, and our team will make it right.
Can I combine different COSRX lines in my routine?
Can I combine different COSRX lines in my routine?
Yes! Our products are designed to work synergistically. Whether you mix Snail Mucin with Peptide, or AHA/BHA with Hydrium, each line complements the other to target multiple skin concerns effectively.